Hi There,
I have used the default Kitchen Temmplate that comes with the install, it seems to print fine when I create/submit a new order. However when I do a cancel/Void it reprints the ticket on the printer but does not specify "VOID" status.
This causes confusion in the kitchen and results in doubling of cancelled orders. Any way I can fix this?
Thank you
2 answers
Can you post your printer template
Hi John,
Thanks for following this up. My template is pretty much the default template as per below
[LAYOUT]
<T>TICKET
<L00>Date:{TICKET DATE}
<L00>Time:{TIME}
<L00>Location No:{LOCATION}
<L00>Ticket No:{TICKET NO}
<F>-
{ORDERS}
[ORDERS]
<J00>- {QUANTITY} {NAME}|{PRICE}
{ORDER TAGS}
[ORDERS:GIFT]
<J00>- {QUANTITY} {NAME}|{PRICE}
{ORDER TAGS}
[ORDERS:VOID]
<J00>- {QUANTITY} {NAME}|{PRICE}
{ORDER TAGS}
[ORDER TAGS]
-- Format for order tags
<L00> * {ORDER TAG NAME}
Regards
The problem is that you have not said VOID in the template for [ORDERS:VOID], therefore it prints just like a normal item.
The default is
[ORDERS:Void]
<J00>{QUANTITY}x {NAME}|**Void**
And the same for Gift.
Thanks John. Thats magic.