I have created various types of tickets example:
Delivery;
Eat here;
Turn seek;
I tried to find a code type {TICKET TYPE} so that appears in the print, but I could not, as there appears the name of the ticket printing?
it prints when we learned that the client's delivery (to deliver) this snacking here, or turn seek request
4 answers
Does anyone understand the question?
Try {DEPARTMENT}
or create a Printer Template for each department and map to each Ticket Type
The problem is that I have only one department and create many departments would be very confusing and time consuming care, when I choose the client before creating the ticket appears types of ticket getting much simpler and faster, I did not understand how it would create a map for the ticket?
Maybe the easiest would be to create a Rule to set a Ticket Tag on Ticket Created.
Action
Name - Set Ticket Type Ticket Tag
Action - Update Ticket Tag
Tag Name - Department
Tag Value - [:Value]
Rule
Name - Set Ticket Type Ticket Tag
Event - Ticket Created
Actions - Set Ticket Type Ticket Tag, Value - [:TicketTypeName]