satianv@hotmail.com's picture
Jul 17, 2013
3289 views
Reputation: 14
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+26 likes
-1
You voted '-1'.

Kitchen Printer doesnt printer "VOID" status on ticket

Hi There,

I have used the default Kitchen Temmplate that comes with the install, it seems to print fine when I create/submit a new order. However when I do a cancel/Void it reprints the ticket on the printer but does not specify "VOID" status.

This causes confusion in the kitchen and results in doubling of cancelled orders. Any way I can fix this?

 

Thank you

2 answers

JohnSCS's picture
JohnSCS
Jul 17, 2013
Reputation: 271
+1
-3 likes
-1

Can you post your printer template

Hi John,

Thanks for following this up. My template is pretty much the default template as per below

[LAYOUT]
<T>TICKET
<L00>Date:{TICKET DATE}
<L00>Time:{TIME}
<L00>Location No:{LOCATION}
<L00>Ticket No:{TICKET NO}
<F>-
{ORDERS}

[ORDERS]
<J00>- {QUANTITY} {NAME}|{PRICE}
{ORDER TAGS}

[ORDERS:GIFT]
<J00>- {QUANTITY} {NAME}|{PRICE}
{ORDER TAGS}

[ORDERS:VOID]
<J00>- {QUANTITY} {NAME}|{PRICE}
{ORDER TAGS}

[ORDER TAGS]
-- Format for order tags
<L00>     * {ORDER TAG NAME}

 

Regards

JohnSCS's picture
best answer
JohnSCS
Jul 17, 2013
Reputation: 271
+1
-2 likes
-1

The problem is that you have not said VOID in the template for [ORDERS:VOID], therefore it prints just like a normal item.

The default is
[ORDERS:Void]
<J00>{QUANTITY}x {NAME}|**Void**

And the same for Gift.

Thanks John. Thats magic.

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