expatsbbqbar's picture
Jun 25, 2016
Reputation: 1

Problems setting up a kitchen printer


First let me say what others have said, this software is fantastic!

I am trying to setup a second printer, one dedicated in the kitchen for food orders. I have successfully setup the printer and created it in the settings. When I edit the ticket closing rule to add the execute print action, it routes properly and prints.

My issue is that when I add this execute kitchen printer action to the ticket closing rule, it deletes any previous items on the ticket and only keeps the most recent items added. When I remove the execute print action from the ticket closing rule, all works fine and no items get deleted. I can add items, close the ticket, open it, add items without any issues.

So that's my question, why when I add the execute kitchen print action to the ticket closing rule does previous items added to the ticket get removed?

Thanks for your help!

Expats BBQ Bar
Prague, Czech Republic

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