expatsbbqbar's picture
Jun 25, 2016
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Problems setting up a kitchen printer

Hello,

First let me say what others have said, this software is fantastic!

I am trying to setup a second printer, one dedicated in the kitchen for food orders. I have successfully setup the printer and created it in the settings. When I edit the ticket closing rule to add the execute print action, it routes properly and prints.

My issue is that when I add this execute kitchen printer action to the ticket closing rule, it deletes any previous items on the ticket and only keeps the most recent items added. When I remove the execute print action from the ticket closing rule, all works fine and no items get deleted. I can add items, close the ticket, open it, add items without any issues.

So that's my question, why when I add the execute kitchen print action to the ticket closing rule does previous items added to the ticket get removed?

Thanks for your help!

Sam
Expats BBQ Bar
Prague, Czech Republic

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