PaoloPro's picture
Mar 28, 2014
8788 views
Reputation: 5

Return from an open ticket to the tables view

First of all i want to thank the sambapos community! it's a great project, and i have found a lot of answers to my questions in the forum....but i have a problem....

Why when i open a ticket, there is no possibility to return at the table view....how it is possible??

 

6 answers

JohnSCS's picture
JohnSCS
Mar 29, 2014
Reputation: 271

Sorry but your question is a little vague. 

Do you want to start at the Tables screen so when you close a ticket you return to the tables screen?

Yes!! ;)

PaoloPro's picture
PaoloPro
Mar 31, 2014
Reputation: 5

The steps are these:

i open the tables view and then open a table (i take the orders)

At this point, i want to return to the tables view and to leave the table (alias the ticket) open in case i want to add some order.

I hope to have been more clear!!

tks

JohnSCS's picture
best answer
JohnSCS
Mar 31, 2014
Reputation: 271

Manage->Settings->Department->{your department}
Set Ticket Creation Method to Select Entity

Manage->Entities->Entity Screens
Sort Entity Screens to change the order of the Entity Screens - the first in the list is the default Entity Screen.

PaoloPro's picture
PaoloPro
Apr 01, 2014
Reputation: 5

Tks JohnSCS!

But now i have another problem, when i close a ticket, there is a log-out, i have to reinsert the access PIN and go to the pos button.... and i see the tables.... 

JohnSCS's picture
JohnSCS
Apr 01, 2014
Reputation: 271

Your user role has Can Enter Navigation unticked. 

mmm i have the administrator role, there is nothing unticked.

I'll try to modify something else.

tks!

JohnSCS's picture
JohnSCS
Apr 02, 2014
Reputation: 271

Manage->Settings->Terminals

you have Auto Logoff ticked for the terminal your using

We have already answers to
1029 questions
E-Posta Facebook Twitter RSS Skype
Telefon (212) 252 0634