mayase's picture
Jan 31, 2014
10269 views
Reputation: 50

TOTAL SALES not equal to TOTAL INCOME?

Hi Emre

i had the weirdest work period last night, looking at the reports, the TOTAL SALES was not equal to TOTAL INCOME - i dont know how could this be - pls advise.

also, couldnt end work period - said i have open tickets - looked for open tickets in customers screen and also tables screen - didnt have any open tickets, but could see open tickets in Main->Tickets->Open tickets only, but still how could this be?

Also need advice on how to do: lets say customer paid in cash and by accident i clicked on the credit card (in payment screen) - how can i switch this paid ticket to cash?

Pls help
(running on V.3.034)

 

 

7 answers

mayase's picture
mayase
Jan 31, 2014
Reputation: 50

i see in the work period report a Refund section with the amount that fit exacly as the differece of income and sales -
"Credit Card  0%  -192"
"TOTAL REFUND   -192" 

i still havent implemented a "Refund button" is it possible that if i delete a whole ticket (checked all items and void it) - it will show as refund? (i voided a whole ticket because from some reason i had a duplicated ticket, but thats another thing...)

emreeren's picture
emreeren
Jan 31, 2014
Reputation: 595

It seems you've accidentally found something :) Do you have multiple terminals that can settle the ticket you are trying to void ?

emreeren's picture
emreeren
Jan 31, 2014
Reputation: 595

OK I've got it.

If you fully void a ticket that already have payments in it that ticket remains open. To be able to close it you tried to settle the ticket with a negative value. I think you didn't noticed that but that means refund. You voided the ticket and refunded partial payment.

mayase's picture
mayase
Feb 01, 2014
Reputation: 50

i have single computer - only the "server".
i dont remember if i settled part of the ticket before i voided all the ticket (was a very bussy night) probably thats what happened, i simulated this situation and it does happen like you described - is this situation work as expected?

mayase's picture
mayase
Feb 01, 2014
Reputation: 50

im asking because my previous register (an old analog cashier) i could minus mistakes and then while doing X or Z - it only showed the actual income

mayase's picture
mayase
Feb 01, 2014
Reputation: 50

my question is: should refunds be included in TOTAL INCOME (if not included in TOTAL SALES?
my case: Gifts are not included in both of them

emreeren's picture
emreeren
Feb 01, 2014
Reputation: 595

Yes it is. When you void a ticket that have partial payments you should refund them.

Negative payments have a special meaning in SambaPOS and it handles that as a refund operation.

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