mark@beihai's picture
Sep 11, 2013
Reputation: 8

user created issue on 3026b_Beta_0

Hello Samba team,

1.Tables no longer change colour when a order is placed.

2.when re-entering the ordering screen, The close button will not close untill another order is placed.

Could you please advise me how to bring back these functions.

Thanks for your help

P.S. Is there a way to export and import the menu items or reset the program to default settings without loosing menu items.


3 answers

JohnSCS's picture
Sep 11, 2013
Reputation: 271

My guess is that 1 & 2 Are the same problem.

There is a Rule called 'Ticket Closing Rule'. It is a default rule in SambaPOS and I think it is messed it up. It should be as follows.

Rule - Ticket Closing Rule
Event - Ticket Closing
Action - Update Ticket Status
 - Status - Unpaid
 - Current Status - New Orders
Action - Update Order Status
 - Status - Submitted
 - Current Status - New
Mapping - *,*,*,*


There is no export and import feature. Before you make any changes you should always backup your database as there is no 'Roll Back' process.

Thanks for your response,

Your solution has fixed the table colour change when orders are placed, I still cannot close a ticket after a order is placed and the ticket reopened, unless I add a new order.

Tickets will open and close correctly, without placing orders.

Its a bit of a puzzle for me, any help is appreciated.


sukasem's picture
Sep 11, 2013
Reputation: 59

I don't know what you have done. You can just install on spare machine/laptop and compare the rule you changed with the original one. You should know which action/Rule you have editted. 

JohnSCS's picture
Sep 12, 2013
Reputation: 271

OK, lets check the Automation Command for the Close Button.

Name : Close Ticket
Button Header : Close
Toggle Values : unticked
Values : none
Mappings : *,*,*,*, New,New Orders,Unpaid,Locked,IsClosed ,*,Display Under

Also check for a Ticket Created Rule and Order Adding Rule

Name : New Ticket Creating Rule
Event Name : Ticket Created
Actions : Update Ticket Status
 - Status : New
Mappings : *,*,*,*

Name : New Order Adding Rule
Event Name : Order Added To Ticket
Action : Update Ticket Status
 - Status : New Orders
Action : Update Order Status
 - Status : New
Mappings : *,*,*,*

Also check

Name : Update New Order Entity Color
Event Name : Ticket State Updated
Constraint : State = Unpaid
Action : Update Entity State
 - Status : New Orders
Mapping : *,*,*,*


We have already answers to
889 questions
E-Posta Facebook Twitter RSS Skype
Telefon (212) 252 0634